Help desk support
Passwords, slow computers, printers, new hires, and departures. Your staff call VEXitEY. Remote first, on site when someone has to be in the room.
Managed IT services · Clients nationwide
Managed IT services, run by one accountable team.
Help desk, monitoring and patching, Microsoft 365, backup, the network, and phones, handled for a predictable monthly price. Your people do the work they were hired to do. We handle the rest.
Why managed IT
An experienced IT team, without building one.
Every business runs on technology, but hiring, training, and keeping an in-house IT department can be well outside the budget. A managed service provider gives you a dedicated, experienced team at a predictable cost, so you can plan for the rest of the business without worrying about the tech.
- One number for every technology problem
- Predictable monthly cost, quoted up front
- Updates and monitoring before problems become outages
- The same team for day-to-day support and the next project
What we handle
Everything your team plugs in, logs into, or calls from.
VEXitEY is a one-stop team for the technology a business runs on. Whether your people work from a computer, laptop, tablet, or phone, every business device on the plan gets covered.
Monitoring and patching
Operating systems, third-party apps, and device firmware kept current, with machines watched so issues are caught early, including updates after hours when that keeps the office moving.
Microsoft 365 management
Mail, OneDrive, SharePoint, Teams, users, and licenses set up and kept tidy, so collaboration just works.
Backup and recovery
Offsite backup for the systems that matter, and a restore when a file is deleted, overwritten, or locked.
Network and Wi-Fi
Firewalls, switches, and access points supported and maintained. A new office or another building is a project we scope, then install.
Business phones
VoIP setup, moves, adds, and changes as the office grows or changes shape.
Security built in
Corporate antivirus, network audits, security policy reviews, log monitoring, and email protection. Need more? VEXsecure adds endpoint detection, a 24/7 SOC, and Microsoft 365 backup.
IT consulting and planning
What to buy, what to retire, and how a new location should be built. Advice, then the people who do the work.
License procurement
Microsoft 365 and Office, NetSuite, Odoo, and more, sourced with the plan and priced in the same quote.
Already have IT staff?
More hands on deck, not a replacement.
Managed IT can be your whole IT department, or a dedicated extension of the team you already have. Keep the person who knows the business. We add coverage, the tools, and the work that does not fit in one seat, without another name on the payroll.
We can build a new technical framework from scratch or start from what you run today and bring it up to date.
Talk about co-managed IT →In every plan
The protections that stay on.
Day-to-day support
- Help desk for staff
- Remote first, on site when needed
- Device notifications handled
- Network problems worked to a fix
Kept up to date
- Computer operating systems
- Third-party applications
- Device firmware
- Corporate antivirus
- Hardware monitoring
- Offsite data backup
Audited on a schedule
- System network
- Security policies
- Security log monitoring
How it starts
From first call to fully managed.
1. Talk it through
Tell us how many people, devices, and locations you have, and what is not working today.
2. Get a clear quote
Pricing is based on the hardware your business runs, with license add-ons in the same quote, so you know the package price before work starts.
3. We take it from there
Devices are brought under monitoring, the environment is documented, and your team gets one number to call.
Who we support
Managed IT built around how your industry works.
Professional servicesOffices that live in Microsoft 365.
HealthcareFront desks and exam rooms that stay online.
LegalClient documents organized and backed up.
FinanceAccounts and devices kept locked down.
ManufacturingPlant floor and office on one network.
Franchise and multi-unitHeadquarters and every location.
Pairs well with
One partner for the whole stack.
VEXsecure
The full security platform on top of your managed plan.
Structured cabling
Clean, labeled cabling for the network your plan supports.
Location buildouts
New sites opened with IT, network, and Audio & Video in place.
Questions
Managed IT services FAQ.
What are managed IT services?
Managed IT services means an outside team runs your technology for a predictable monthly price: the help desk your staff call, monitoring and updates for every business device, Microsoft 365, backup, the network, and phones. Instead of paying per problem, you have one company accountable for keeping it all working.
Do we need our own IT person?
No. A managed plan can be the whole IT function. If you already employ someone, we work beside them and take a defined slice, so you avoid hiring and training more staff.
Which devices are covered?
The business devices your team works from: computers, laptops, tablets, and phones, plus the network they connect to.
What does the help desk handle?
Passwords and logins, slow or broken computers, printers, new users and departing users, email, and network problems. Help is remote first, and a technician comes on site when a person has to be in the room.
Do you support Microsoft 365?
Yes. We manage mail, OneDrive, SharePoint, Teams, and the licenses around them, and we can procure Microsoft 365 for you along with other software such as NetSuite and Odoo.
How is a plan priced?
Pricing depends on the hardware the business runs. We quote it before work starts, so you know the package price up front. License add-ons are included in the same quote.
What areas do you serve?
We support clients all over the country. VEXitEY works with businesses, schools, and multi-location brands across the United States, with help remote first and technicians on site when needed. The Chicagoland area is our home base.
How is this different from VEXsecure?
Managed IT keeps your technology running and includes core protections such as antivirus, updates, backup, and audits. VEXsecure adds a fuller security platform on top, including endpoint detection and response and security monitoring.
Want to stay current? Read practical guidance in Industry News, such as why businesses want security guidance from their IT partner.
Ready to hand off the IT?
Call (815) 749-0600 or send a message. A person will get back to you with a plan quoted up front.
Contact VEXitEY