Network and Wi-Fi monitoring
The network, Wi-Fi, and connected systems are watched, so a failure is not first noticed at the door.
VEXcare · For franchise locations
The location stays up after opening day.
VEXcare is ongoing technology care for franchise and multi-unit locations: monitoring, remote help for the people on site, and a technician who already knows the install. The network, the Wi-Fi, and the Audio & Video, supported by the team that built them.
Who it is for
Built for franchise brands, not every office.
VEXcare is only offered to franchise and multi-unit locations: studios, fitness brands, restaurants, and other storefronts where the technology is part of the customer experience.
Offices and other businesses are supported through VEXsupport and our Managed IT plans instead. A brand can use both: VEXcare at the locations, Managed IT at headquarters, and VEXsecure across the accounts.
What it covers
Support for the room, not a second vendor.
A buildout gets the site open. VEXcare is what happens on a Tuesday when the sound drops, the display is dark, or the Wi-Fi at the front of house fails.
Remote support for staff
Frontline help for the people on site: desktops, logins, and the common audio and video faults.
On-site dispatch
When it cannot be fixed remotely, a technician comes to the location.
Audio & Video care
Sound systems, displays, and cameras kept working the way the brand designed them.
Documented sites
We built it, so the racks, cabling, and gear are documented. The next technician starts with the map.
One standard, every location
The playbook from the buildout becomes the support standard, and every site calls the same team.
How it works
From buildout to everyday support.
1. We build or take over the site
New locations come from our buildouts. Sites another company installed can be brought on after a walkthrough.
2. Monitoring goes on
The network and connected systems are added to monitoring and documented.
3. Staff get one number
The location calls the same team for help, remote first and on site when needed.
Where it fits
Sites where the technology is part of the day.
Franchise locationsEvery site supported to the same standard.
Studios and fitnessSound, displays, and the network the class depends on.Restaurants and hospitalityGuest Wi-Fi, menu displays, and the back office.
Sites we did not buildWe bring monitoring and support. Your existing gear stays yours.Opening or running franchise locations?
Call (815) 749-0600 or send a message. A person will get back to you.
Contact VEXitEY